Reference

How ibra pertaruhan Handles Your Account & Data

When you open an account with us, your privacy, payment security and account access are protected by clear operational practices.

Account SecurityData PrivacyPayment VerificationWithdrawal ProcessSupport Access
ibra pertaruhan How ibra pertaruhan Handles Your Account & Data
REACH US ANYTIME

How to Contact Our Legal & Support Team

24/7 Live Chat Open the chat icon in the bottom right of your lobby.
Email Support Send account questions, data requests or legal inquiries to [email protected].
In-Account Help Centre From your account settings, navigate to Help & Legal.
YOUR DATA PROTECTED

How We Secure Your Account & Information

Data Encryption

All deposits, withdrawals and account details are encrypted end-to-end. Your password is hashed, never stored in plain text, and your payment methods are tokenised so card or bank details are never visible in our database.

Withdrawal Verification

Before any withdrawal is approved, we cross-check your identity against your account opening documents and payment method registration. This prevents fraud and ensures funds reach only authorised accounts.

Transaction History

Every deposit, bet and withdrawal is logged and timestamped. You can download your full transaction record from your account dashboard anytime; we retain records for seven years for compliance and dispute resolution.

Account Access Rights

You can request a copy of all data we hold on you — personal details, payment methods, betting history and communication logs — within 14 days by emailing [email protected] with 'Data Request' in the subject line.

Cookie & Tracking Policy

We use cookies to remember your login, language preference and game history. Non-essential cookies require your consent. You can disable tracking cookies in your browser settings; essential cookies cannot be switched off without breaking login functionality.

Account Closure & Deletion

To permanently close your account, visit Account Settings > Closure & request immediate suspension. Your betting history remains for seven years for regulatory reasons; personal contact details are deleted within 30 days unless legal hold applies.

Legal Questions From Our Players

We collect your full name, date of birth, phone number, email, residential address and payment details. These are used to verify your identity, process deposits and withdrawals, prevent fraud, and comply with local regulations where applicable. You control whether we store marketing preferences.

We retain your account information and full transaction history for seven years from account closure or your last activity. This supports dispute resolution, fraud investigation and regulatory compliance. You can request deletion after seven years by contacting [email protected].

Yes. Email [email protected] with 'Data Request' in the subject line and include your account username. We'll send you a complete export of your personal details, payment records and full betting history within 14 days, usually in CSV or PDF format.

Go to Account Settings > Closure & select 'Request Permanent Closure'. Your account suspends immediately; no further deposits or withdrawals are allowed. Your betting history stays on file for seven years; personal contact details are deleted within 30 days unless a legal hold applies.

We cross-check your withdrawal request against your account opening documents (ID number, address), match the payment method to your registration, and flag unusual patterns. Large withdrawals may require a photo of your ID. This prevents fraud and ensures funds reach only authorised recipients.

Complete legal documents are available in the Account Settings > Legal Documents menu. You can also contact [email protected] to request specific policies by email. We update our terms quarterly; changes are notified to your registered email 30 days in advance.

Contact our 24/7 live chat or email [email protected] immediately with 'Account Dispute' or 'Security Concern' in the subject line. We'll freeze your account, investigate within 48 hours, and either reverse unauthorised transactions or provide a detailed explanation of the activity.